⛑️FAQ

How do I update my account information?

You can update your account information by going to the "Account" page from the navigation menu. There, you can update your name and password. If you need to change your username, email address, or country, please contact support.

How do I add cards to my collection?

There are three ways to add cards to your collection:

1. Deposit Cards: Ship your physical cards to one of our processing centers.

2. Receive Transfers: Other users can transfer cards directly to your account.

3. Receive Shipments: When other users ship cards to you, they will appear in your collection once delivered.

How do I transfer cards to another user?

You can transfer cards by selecting a card in your collection, clicking the transfer button (arrows icon), and entering the username of the recipient. Once confirmed, the card will be immediately transferred to their collection. You can also transfer multiple cards at once by selecting them and using the "Transfer Selected" bulk action.

How do shipments work?

To create a shipment:

Add cards to your shipment by clicking the "Add to Shipment" button on individual cards or selecting multiple cards and using the "Add to Shipment" bulk action Go to "Shipments" and click "Create Shipment" Enter the recipient's details, select a shipping method, and confirm Shipping costs will be deducted from your balance Track your shipment status from the Shipments page

Can I cancel a shipment?

Yes, you can cancel a shipment, but only if its status is still "Pending". When you cancel a shipment, the shipping cost will be refunded to your account balance and the cards will return to "Available" status. Once a shipment is in "Processing" status or beyond, it cannot be cancelled through the system. In that case, please contact support for assistance.

How do I track the status of my shipment?

You can track the status of your shipments by visiting the Shipments page. Each shipment will display its current status: Pending, Processing, Shipped, Delivered, or Cancelled. Once a shipment reaches the "Shipped" status, a tracking number will be provided for shipments using tracked shipping methods. You can also view estimated delivery dates and detailed information about the cards included in each shipment.

How do I add funds to my account?

To add funds to your account, go to the Wallet page and click "Deposit Funds". Enter the amount you wish to deposit (minimum €10) and select a bank account. After submitting, you'll receive bank transfer instructions with a unique reference code. Complete the bank transfer using this reference, and once verified (typically within 2-5 business days), the funds will be added to your account.

How do I withdraw funds from my account?

To withdraw funds, go to the Wallet page and click "Withdraw Funds". Enter the amount you wish to withdraw (minimum €10) and select the bank account to receive the funds. A 1% withdrawal fee applies (minimum €1). After submitting your request, our finance team will review it and process the withdrawal within 2-5 business days. The funds will then be transferred to your bank account, which may take 1-3 additional business days to appear.

How do I transfer funds to another user?

You can transfer funds to other users by going to the Wallet page and clicking "Transfer Funds". Enter the recipient's username, the amount you wish to transfer (minimum €1), and an optional message. Transfers are processed instantly and are free of charge. The recipient will receive a notification when the funds are transferred to their account.

How do I manage my bank accounts?

You can manage your bank accounts by going to the Wallet page and clicking on "Bank Accounts", or by navigating to Finance > Bank Accounts. Here you can add new bank accounts, edit existing ones, or delete accounts you no longer use. You'll need to add at least one bank account to make deposits or withdrawals. Your bank account information is securely stored and will only be used for processing your financial transactions.

How do I deposit physical cards to my account?

To deposit physical cards:

Go to the Cards page and click "Deposit Cards" Review the available processing centers and select one to ship to Prepare your cards with sleeve protectors and pack them securely in a hard case or between cardboard Include a printed list of the cards you're sending, along with your username Ship your package to the chosen processing center, preferably using tracked shipping Once received, our staff will process your cards within 2-5 business days After verification, the cards will appear in your digital collection

What card conditions does Spellbank use?

Spellbank uses the following card condition ratings:

MT (Mint): Perfect condition, no flaws whatsoever NM (Near Mint): Virtually perfect with minimal wear EX (Excellent): Slight wear, may have minor edge or corner wear GD (Good): Moderate wear, slightly noticeable edge/corner wear LP (Lightly Played): Moderate play wear, visible edge/corner wear PL (Played): Heavy play wear, significant edge/corner wear PO (Poor): Extensive damage, may have creases, bends, or marks When processing your cards, our staff will grade them according to these standards.

What games does Spellbank support?

Spellbank supports a wide range of trading card games, including:

Magic: The Gathering Pokémon Yu-Gi-Oh! One Piece Lorcana Star Wars Unlimited Flesh and Blood Digimon Dragon Ball Super Cardfight!! Vanguard Weiß Schwarz Final Fantasy TCG And more! We continually expand our support for different card games based on user demand.

How do I view my account activity history?

You can view your account activity history by going to the Settings section and selecting "Events". This page shows a chronological record of all actions taken on your account, including logins, card transfers, shipments, financial transactions, and more. You can filter events by type, date range, and other criteria to find specific activities.

What shipping methods are available?

Spellbank offers several shipping methods:

Standard Letter: The most economical option for small shipments, with delivery times of 10-16 days. Not tracked. Registered Letter: Similar to standard letter but with tracking and delivery confirmation, with delivery times of 8-16 days. Registered Parcel: For larger shipments, includes tracking and insurance, with delivery times of 8-16 days. Courier Parcel: The fastest option with delivery times of 2-7 days, includes tracking, insurance, and expedited handling. Available shipping methods may vary based on the destination country and the declared value of your shipment.

How are shipping costs calculated?

Shipping costs are calculated based on several factors:

Destination country: Different countries have different shipping rates. Shipping method: Faster and tracked methods cost more than standard options. Number of cards: Each card adds approximately 2.5g to the shipment weight. Declared value: Higher value shipments may require additional insurance costs. The shipping cost is broken down into packing fees, handling fees (€0.10 per card), and postage fees. The total cost will be displayed before you confirm your shipment and will be deducted from your account balance. What do the different card statuses mean? Cards in your collection can have various statuses:

Available: The card is available for transfer or shipment. Waiting: The card has been added to a shipment that is pending or processing. Shipped: The card is currently in transit. Delivered: The card has been delivered to its destination. Error: There was a problem with the card during processing. Investigating: The card is being examined due to a reported issue. Damaged: The card has been reported as damaged. Missing: The card cannot be located. Archived: The card has been archived and is not currently active. In auction: The card is currently being auctioned. Only cards with "Available" status can be transferred to other users or added to shipments. What are the fees for using Spellbank? Spellbank has the following fee structure:

Deposits: Free. There are no fees for adding funds to your account. Withdrawals: 1% fee with a minimum of €1.00. Transfers to other users: Free. There are no fees for sending funds to other users. Card transfers: Free. There are no fees for transferring cards to other users. Shipments: Cost varies based on destination, shipping method, card count, and declared value. Account maintenance: Free. There are no monthly or annual fees. All fees and costs are clearly displayed before you confirm any transaction. How do I export my card collection data? You can export your card collection data in CSV format:

Go to the Cards page where your collection is displayed Select the cards you want to export by checking the boxes next to them, or use filtering options to narrow down your selection Click the "Export Selected" button from the bulk actions menu A CSV file will be downloaded to your device containing details like card ID, name, game, edition, condition, language, location, and status This feature is useful for record-keeping, insurance purposes, or analyzing your collection using spreadsheet software. What happens if I find an error with my account or transactions? If you find an error with your account or transactions:

Navigate to the Help page in the Support section Fill out the support request form with detailed information about the issue Include any relevant transaction references, card IDs, or screenshots that might help identify the problem Submit your request, and our support team will investigate You'll receive a response typically within 1-2 business days For urgent issues related to financial transactions, please mention this in your support request. Is there a mobile app for Spellbank? Currently, Spellbank is primarily a web-based platform that works on both desktop and mobile browsers. Our responsive design ensures that you can access and use all features on your smartphone or tablet. While we don't have a dedicated mobile app at the moment, you can add the Spellbank website to your home screen for easy access, which provides an app-like experience. We're continuously evaluating the development of native mobile apps for iOS and Android based on user feedback.

How do I request a feature or report a bug?

To request a feature or report a bug:

Go to the Help page in the Support section Use the support form to describe the feature you'd like to see or the bug you've encountered For bug reports, include details such as what you were doing when the bug occurred, any error messages you saw, and the device and browser you were using For feature requests, be as specific as possible about what you'd like the feature to do and why it would be valuable We value your feedback and use it to prioritize improvements to the platform. Thank you for helping us make Spellbank better!